Reference

Privacy Policy — How We Handle Your Account Information

We collect and protect the data you share when you open an account, deposit via bKash, Nagad, or Rocket, and play in our lobby.

Account securityWallet privacyData access rightsContact support anytime
Explore the Lobby Read FAQ
kozz Privacy Policy — How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to update incorrect details, request deletion of your account, or raise a privacy concern, use any of the channels below. Our team reviews data requests and responds within a reasonable timeframe based on the nature of your inquiry and local legal requirements.

Live chat Open the chat widget in the bottom corner of any page and select privacy or data request from the menu. Our agents handle account and data queries in real time and can escalate requests to our compliance team.
Email support Send your request to our support email address listed in the contact section of your account dashboard. Include your registered mobile number and a brief description of what you need so we can verify your identity and process the request.
Account settings Log in, open account settings, and navigate to the privacy or data management section. You can view some of your data there, update contact details, and submit deletion or correction requests directly through the form.
DATA PROTECTION

How We Secure and Manage Your Information

We take practical steps to protect the personal data you share with us. Our platform uses SSL encryption to secure data in transit, restricted access controls to limit who can view sensitive records, and regular security audits to identify and fix vulnerabilities. We also follow data minimization principles — we only collect what we need to operate your account and provide our services.

Encryption and access control All data sent between your device and our servers is encrypted using SSL. Internally, we restrict access to personal data based on role and need, and we log access attempts to detect unauthorized activity.
Cookie and tracking policy We use essential cookies to keep you logged in and functional cookies to remember your language and currency preferences. Analytics cookies help us understand traffic patterns and improve the site. You can disable non-essential cookies in your browser settings.
Data retention and deletion We keep your account data while your account is active and for a defined period after closure to meet legal and compliance obligations. If you request deletion, we remove or anonymize your data within a reasonable timeframe unless retention is legally required.
Your rights and requests You have the right to access, correct, or delete your personal data, and to withdraw consent where processing relies on it. Contact support to exercise these rights or to ask how your data is used.

Common Privacy and Data Questions

We collect your mobile number, date of birth, chosen currency, wallet details for bKash, Nagad, or Rocket, device identifiers, IP address, and activity logs. This information lets us verify your identity, process deposits and withdrawals, and keep your account secure.

Yes. Log in to your account, open settings, and navigate to the data management section, or contact support via live chat or email and ask for a copy of your data. We provide the information in a readable format within a reasonable timeframe.

We share necessary details with payment processors to complete bKash, Nagad, and Rocket transactions, with game providers to load your sessions, and with security partners to detect fraud. We do not sell your personal data to advertisers or unrelated third parties.

We retain data for a defined period after account closure to meet legal, regulatory, and compliance obligations in jurisdictions where we operate. Once that period ends and no legal hold applies, we delete or anonymize your information.

Yes. Contact support and request account deletion. We process the request and remove or anonymize your data within a reasonable timeframe, except where retention is legally required for compliance or dispute resolution.

Log in, open account settings, and edit your contact details or currency preferences. For wallet details or identity information that cannot be changed directly, contact support with your correction request and any required verification documents.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoKozz BankingAppkozz App

Related pages

kozz Bangladesh Teen Patti Express Register FAQ Slot Kingdom