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Terms Conditions You Agree to When You Open Your Account

These terms set out how you use kozz — what you can expect from the platform, how deposits and withdrawals work, and what happens if something goes wrong. Read them before you confirm your account.

Account accessPayment rulesWithdrawal verificationDispute resolutionRegional eligibility

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HOW WE HANDLE IT

What We Do to Keep These Terms Fair and Clear

These terms exist to protect both you and the platform — so payouts happen smoothly, disputes get resolved without confusion, and everyone knows the rules before they play. Here's how we make that work.

Plain Language

We write these terms in straightforward English so you know exactly what you agree to. No hidden clauses, no legal jargon that requires a lawyer to decode.

Identity Verification

Before we approve a withdrawal, we confirm that the account holder matches the payment method you used to deposit. This step prevents fraud and ensures your funds go to the right person. We ask for ID only when required.

Regional Compliance

Access to kozz depends on your local law and the eligible regions we can serve. We do not operate where prohibited, and we may restrict accounts if regulations change. Check the legal page for current availability in Bangladesh.

Dispute Process

If you disagree with a decision — a declined withdrawal, a voided bet, a closed account — contact support with your account details and the reason you think we got it wrong.

NEED HELP

How to Reach Us About These Terms

Questions about account limits, withdrawal rules, or how a dispute works? Our support team walks you through the relevant section and explains what happens next. Reach us through any of these channels.

Live Chat Open the chat widget in the bottom corner of any page. A support agent answers your terms question in real time and can pull up your account history if you need to reference a specific transaction or bet.

Email Support Send your question to the support address listed in your account settings. Include your username and a short description of the issue. We reply within one business day with the answer or next steps.

FAQ Library Browse the questions at the bottom of this page for quick answers about deposit rules, withdrawal timing, account eligibility, and how we handle disputes. Most common terms questions are covered there.

The Agreement Between You and kozz

kozz Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, you confirm that you are of legal age in Bangladesh and that you understand these terms apply to every action you take on the platform — deposits via bKash, Nagad or Rocket, bets placed on live tables or sportsbook markets, and

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withdrawal requests. We reserve the right to verify your identity before processing payouts, and we may ask for documentation if a transaction looks unusual. Access to kozz depends on your local law and the eligible regions we can serve; we do not guarantee service where prohibited.
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If you breach these terms — by opening multiple accounts, using someone else's payment method, or attempting to manipulate game outcomes — we will suspend your account and forfeit any balance. Disputes are handled through our support team first; if we cannot resolve the issue internally,
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you may pursue arbitration under the laws of the jurisdiction where our operations are registered. We update these terms from time to time, and continued use of your account means you accept the revised version. Withdrawals follow a verification process: we check the account holder matches
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the payment-method name, and we process approved requests in the order received. Bonuses, if offered, come with their own rules posted on the promotions page; those rules are part of these terms. You are responsible for keeping your login credentials secure. If someone else uses your
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account, we treat those actions as yours unless you report unauthorized access immediately.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions Questions We Hear Most

We allow one account per person. If we detect duplicate accounts — same name, same payment method, same device — we suspend both and forfeit any balance. Stick to your original account to avoid this.

Usually no. We process withdrawals back to the payment method you used for your last deposit — bKash, Nagad or Rocket. This rule prevents money laundering and keeps verification simple. If your deposit wallet is no longer active, contact support before requesting a withdrawal.

Most verification checks finish within a few hours during business days. If we need additional documents — ID photo, proof of address — we will email you with instructions, and the process may take one to two business days once you submit them.

Contact support immediately with your bet ID or game session number. We review the server logs, check the provider's official result, and reply with our decision. If the provider confirms an error, we credit your account with the correct payout.

Yes. Any bonus you claim comes with its own wagering rules, expiry date and eligible games, and those rules are part of these terms. Read the promotion details before you opt in so you know what you need to complete.

We post a notice in your account dashboard and send an email when we update the terms. Continued use of your account after the notice date means you accept the new version. If you do not agree, close your account before the change takes effect.

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